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FAQ's

1. Do you ship internationally?

No, we currently only ship within the United States. We do not offer international shipping at this time.

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2. How much is shipping?

Shipping is completely free on all orders within the United States. No hidden fees!

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3. How long does delivery take?

  • Handling Time: 10-14 business days (Monday to Friday)

  • Delivery Time: 3-5 business days (UPS or USPS)
    (Please note that every item is made to order before shipping.)

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4. When is the order cut-off time?

Orders placed before 3:00 PM EST (Monday to Friday) will be processed the same day. Orders after this time will be processed the next business day.

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5. Do you provide tracking information?

Yes! We offer full tracking on all orders so you can follow your package’s journey.

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6. How do I contact customer support?

  • ​Phone: +1 570-228-0831

  • Email:  support@customdesigningnepa.com

  • Address: 142 Walnut St, Dunmore, PA 18512, USA​

  • Support Hours: Mon to Fri: 8:00 AM to 5:00 PM

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7. What is your return policy?

We Don't Offer Returns due to All orders being made to order.

 

​​8. Can I exchange an item?

We do not offer exchanges.

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Get in Touch

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Phone: +1 570-228-0831
Email:  support@customdesigningnepa.com
Address: 142 Walnut St, Dunmore, PA 18512, USA
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Support Hours:
Mon to Fri: 8:00 AM to 5:00 PM

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All designs are custom made to order by NEPA Custom Designing. We are not affiliated with, endorsed by, or sponsored by any brands, companies, teams, or organizations displayed in our designs. All trademarks are property of their respective owners.

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Help & Support

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