Frequently Asked Questions (FAQ)

 

1. What products do you sell?

We sell custom-designed casual shoes and apparel featuring various themes and designs. All products are made to order and carefully inspected before shipment.

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2. How long does it take to process and ship an order?

Orders are typically processed within 3–7 business days.

Once shipped, delivery times vary based on the carrier and destination

You will receive tracking information once your order has shipped.

 

3. Do you accept returns?

Yes, we accept returns.

Returns are accepted for unused items in original condition.
To be eligible for a return:

• The item must be unworn and unused

• The item must be returned in its original packaging

• The return request must be made within 14 days of delivery

 

 

4. How do I start a return?

To initiate a return, please contact us at:

Email: support@customdesigningnepa.com

Include your order number and reason for the return. Once approved, return instructions will be provided.

 

5. Are there any non-returnable items?

Items that show signs of wear, use, or damage after delivery may not be eligible for return.
Customized or special-order items may be subject to review before approval.

 

6. Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the item arrives damaged or defective.

 

7. What if my order arrives damaged or incorrect?

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue.
We will work with you to resolve the problem as quickly as possible.

 

8. Do you offer exchanges?

No, exchanges may be available depending on product availability.
Please contact us before returning an item so we can assist you.

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9. How can I contact customer support?

You can reach us by email at:

support@customdesigningnepa.com

We aim to respond to all inquiries within 1–2 business days.

 

10. Is my payment information secure?

Yes. All payments are processed securely through trusted third-party payment providers.
We do not store full payment details on our servers.

 

11. Do you ship within the United States?

Yes, we currently ship within the United States. Shipping availability and rates are shown at checkout.

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