Shipping Policy – Nepa Custom Designing
Last Updated: January 2026
Thank you for shopping with Nepa Custom Designing! This Shipping Policy outlines how we handle order processing, shipping methods, delivery timelines, costs, tracking, and related support.
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1. Order Processing Time
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Order Processing Time All items are custom made to order. Please allow 3–5 business days (Monday–Friday, excluding holidays) for production before your order ships. Orders placed on weekends or holidays will begin processing on the next business day.
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2. Shipping Methods & Delivery Timeframes
Standard Shipping (United States): Estimated delivery times are calculated by the carrier at checkout Delivery times vary based on location and carrier performance
Delivery timelines are estimates and may vary due to carrier delays, weather, or peak seasonal demand.
3. Shipping Costs​
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We offer free standard shipping on all orders within the United States.
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4. Order Tracking
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After your order ships, you will receive a shipping confirmation email with a tracking number.
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You can track your package using the carrier’s tracking portal.
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Tracking updates may take up to 24–48 hours to appear after shipment.
5. Shipping Delays
While we strive to meet estimated delivery times, delays can occur due to carrier issues, weather, customs processing, or other unforeseen events. If your order appears significantly delayed, please contact us for assistance.
6. Lost, Damaged & Incorrect Shipments
If your order:
Never arrives
Arrives damaged
Or arrives incorrectly
Please contact us at support@nepacustomdesigning.com within 7 days of delivery with:
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Your order number
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Photos of any damage (if applicable)
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A brief description of the issue
We will help resolve the issue promptly with a replacement or refund.
7. Order Modifications & Cancellations
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Orders can be modified or canceled only before they are shipped.
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Once an order is shipped, it cannot be canceled, but you may return it following our Return Policy.
8. Contact Us
If you have any questions about shipping, tracking, or delivery, contact us:
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Contact Information:
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Phone: +1 570-228-0831
Email: support@customdesigningnepa.com
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Support Hours:
Mon to Fri: 8:00 AM to 5:00 PM