Refund & Return Policy
At Nepa Custom Designing (https://www.nepacustomdesigning.com), we want you to be fully satisfied with your purchase. This Refund & Return Policy outlines the conditions for returns, exchanges, and refunds to ensure a smooth and transparent experience for our customers.
Return Eligibility
We accept returns for both defective products, subject to the following conditions:
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Items must be new and unused.
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Products should be in their original packaging whenever possible.
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Returns must be initiated within 7 days of delivery.
Products outside of these conditions may not be eligible for a refund or exchange.
How to Initiate a Return
To start a return, follow these steps:
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Contact our customer support team at support@nepacustomdesigning.com or call +1 570-228-0831.
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Provide your order number and reason for the return.
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Our team will guide you through the return shipping process.
Return Method: All returns must be sent by mail.
Exchanges
Accepted for eligible products in new condition or If an item arrives defective, a replacement or refund will be issued at our discretion.
Refunds
Refunds are issued under the following terms:
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Processing Time: Refunds are processed within 5 business days after we receive the returned item.
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Refund Method: Refunds are credited to the original payment method used at checkout.
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Return Shipping Costs: Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.
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Restocking Fees: None.
Defective or Damaged Items
If your order arrives defective or damaged, please contact us immediately:
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Include photos of the defect or damage along with your order number.
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We will provide instructions for a replacement or full refund, including covering the return shipping costs.
Non-Returnable Items
Certain items may not be eligible for return or exchange if:
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The product shows signs of use, wear, or damage caused by the customer.
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The item is a personalized or custom-made product, unless defective or damaged upon delivery.
Contact Us
For any questions or concerns regarding returns, exchanges, or refunds, please reach out to us:
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Phone: +1 570-228-0831
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Mailing Address: 142 Walnut Street, Dunmore, PA 18512, USA